Can upgrading to premium help me match better?

Yes. Premium users get access to advanced features that increase your match opportunities, such as:

• ‎See who liked you

• ‎Boost your profile visibility

• ‎Set advanced preferences and filters

‎If you are looking to be more intentional or increase your chances quickly, an upgrade is what you need.

Why does activity on the app matter?

The more active you are, the more the algorithm prioritises your profile.

‎Being active means:

• ‎Logging in regularly

• ‎Swiping intentionally

• ‎Responding to matches and messages
  

‎Inactive users are often shown less and you may miss opportunities simply by not showing up.

Why am I not getting matches on Tramatch?

Matching depends on a few key factors, such as the completeness of your profile, the quality of your photos, how active you are on the app, and how broad your preferences are. For the best results, it’s important to subscribe to a plan, as this gives you a higher chance of matching by boosting your visibility and access to more potential connections. Reviewing these areas will help you improve your chances of connecting with the right people.

‎Is profile verification necessary to increase my match rate?

Yes. Verified profiles are prioritised in the app and are more likely to be trusted by others.

‎Tramatch offers three types of verification:

‎Liveliness check

‎KYC (Know Your Customer)

‎Manual verification

‎Verifying your profile helps us keep the platform safe and improves your visibility across the app.

I want to meet people from other countries. How can I do that?

To connect with users from other countries, follow these steps:

Adjust Your Preferences:

Go to your profile settings, click on preference and update your location preferences to include the countries you are interested in.

Use Advanced Search Filters:

You can also purchase credit points to access advanced search filters. This allows you to search specifically for people based on location, age, interests and other criteria.

Upgrade to Premium:

Our Premium members enjoy enhanced visibility and more targeted match suggestions, increasing your chances of connecting with someone from your preferred country.

If you need further assistance adjusting your preferences or navigating the search features, feel free to contact our support team we are happy to assist.

Is Tramatch safe to use? What measures are in place?

Security is a top priority for us atTramatch, your safety isn’t just important it’s foundational to everything we do.

We have built several layers of protection into the app to make sure you're interacting with real people, not bots or scammers. Here’s how:

KYC (Know Your Customer): Every user must verify their identity before joining the platform.

3D Liveliness Check: Our face scan technology helps us confirm that users are real and present—not hiding behind stolen photos or fake profiles. This step is quick, secure, and helps create a safer space for everyone.

Manual Profile Review: Beyond automation, our team personally verifies each application. If something feels off, we catch it before it goes live.

Privacy First: Your verification data is used solely for confirming identity—it is never stored or shared.

In-App Safety Tools: We provide features that allow you to report or block any suspicious behaviour, putting control back in your hands.

I’m getting a message that says my IP is blacklisted. What does this mean and how can I fix it?

If you are seeing a message that your IP address is blacklisted, it usually means our system has detected unusual activity from your network, or your IP has been flagged for security reasons.

Here’s what you can do:

1. Switch to a Different Network

Try switching to another internet connection (e.g., from Wi-Fi to mobile data or vice versa). This can assign you a new IP address and resolve the issue immediately.

2.Restart Your Router

If you are using Wi-Fi, restarting your router can sometimes change your IP address and lift the restriction.

3.Avoid VPNs or Proxies

If you are using a VPN or proxy, disable it and try accessing the app again.

If you have tried the above and still get the blacklist message, please contact our support team with a screenshot of the error message. We will look into it further.

I subscribed but I can’t access premium features or get recommendations. What should I do?

If you have made a subscription but still don’t have access to premium features or recommendations, here are a few steps you can take to resolve the issue:

1. Update the App

First, make sure you are using the latest version of the Tramatch app.

2. Uninstall the current app.

Reinstall the latest version from your device's app store (Google Play Store or Apple App Store).

3. Restore Your Purchase

After reinstalling the app:

Open the app and go to Settings

Tap on Account Settings

Click on Restore Purchase to regain access to your subscription.

If the problem persists after following these steps, please contact our support team with proof of payment. We will be happy to assist you further.

I’m unable to complete the face verification. What should I do?

If you are experiencing issues with face verification, try these steps:

Use proper lighting: Ensure you are in a well-lit environment, preferably with natural daylight or bright lighting. Poor lighting can affect the verification process.

Follow the avatar’s guidance: Align your face correctly as instructed on the screen. Keep your face centered and within the frame.

Remove any obstructions: Avoid wearing hats, glasses, or anything that might cover your face.

What is Tramatch?

Tramatch is a faith-based matchmaking platform designed to connect individuals who share similar religious beliefs and values. Unlike traditional dating sites, Tramatch offers a unique approach by allowing users to find partners who align with their faith, whether they are seeking monogamous or polygamous (polygynous) relationships. The platform emphasizes the importance of compatibility in values, cultural beliefs, and long-term commitment, making it a distinct choice for those who prioritize their faith in their search for meaningful relationships.

Tramatch caters to a wide range of faith communities, including Christians, Mormons, Jews, Muslims, and Hindus. It is not just a dating site; it is a community that provides support, expert advice, and resources to help users navigate the complexities of modern relationships, including challenges that arise from religious and cultural differences. With its roots in Nigeria and a global outlook, Tramatch is designed to cater to a diverse array of individuals looking for love that transcends borders and embraces shared spiritual principles.

Can I Edit my Profile Information After Signing up?

1. Access Your Profile: Navigate to your profile section.

2. Complete Your Profile: Click on the "Complete Your Profile".

3. Choose a Field to Edit: Select the specific field or information you'd like to update (e.g., name, location, Nationality etc.).

4. Make Your Changes: Enter your new information or updates in the selected field.

5. Save Your Changes: Click the "Update" or "Save Changes" button to confirm and save your edits.

How do I unblock someone?

1. Go to your settings or profile menu.

2. Select "Blocked Users" or "Blocked Accounts".

3. Find the person you want to unblock and tap or click on their name you'll see an "Unblock" button. Clicking this will restore their ability to contact you.

4. Confirm that you want to unblock them.

What do I do if someone is harassing me?

1. Block the user immediately to prevent further contact.

2. Go to the 'Get Help' section and select 'Report an Incident' to notify our team.

3. Provide detailed information about the harassment.

4. Our support team will review your report and take swift action to ensure your safety and well-being.

I have recommended the 5 people and my points/credits (whatever it is) haven’t been added to my account yet, what can I do?

Ensure your friends have signed up using your unique referral link.

2. Check that they have completed the required actions (e.g profile setup, first login).

3. Allow 24-48 hours for processing, as credits are typically added within this timeframe.

4. If issues persist, contact our support team with your username and referral details. We will investigate and resolve the matter promptly.

How much is the subscription per month?

Our subscription is free, with no monthly fees. Sign up now and enjoy our platform's features and benefits at no cost.