Tramatch Privacy Policy

We appreciate that you trust us with your information and are committed to protecting your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our users in the UK and the European Union. This starts with making sure you understand what information we collect, why we collect it, how it is used, and your choices regarding your information.

1.     What information do we collect?

We may collect the following personal information from you based on your consent or our legitimate interests in providing and improving our services:

1.1  Usage Information: We collect information about your activity on our services, such as how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks, and pages shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive). This is based on our legitimate interests to provide and improve the service.

1.2  Device Information: We collect information from and about the device(s) you use to access our services, including any information that you voluntarily submit to the Website. This is collected based on our legitimate interests to ensure the security and functionality of our services.

1.3  Personal Information: Your username, name, email address, date of birth, gender, phone number, state, city, country, or zip code.

1.4  Sensitive Information: Personal relationship status, religious status, hobbies, interests, goals, and ambitions. We collect sensitive personal information such as your relationship status and religious beliefs only with your explicit consent, which you may withdraw at any time.

1.5  Biographical Information To administer and protect our business and our Services (including troubleshooting, fraud prevention, IT security, data analysis, testing, system maintenance, support, reporting and hosting of data)

1.6  IP Address Analytics (such as analysing usage of the Services).   Improve the Services to ensure that content is presented in the most effective manner for you.   Marketing and advertising.   To ascertain your preferences.

1.7  Geolocation To enable users to find other users nearby, in order to facilitate virtual or real life meet ups.

1.8  Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). Some cookies are necessary for the operation of our services, while others are used to enhance your experience. You can manage your cookie preferences and consent settings through our Cookie Policy, which provides more detailed information.

1.9  Other Analytics Data: Any additional analytics data that you voluntarily submit to the Website.

1.10      Biometrical data: to verify your identity (using third parties verification services) (see the paragraph on biometric data in section 5.9 for further detail)

2.     How do we use this information?

We use the personal information we collect for the following purposes, based on your consent or our legitimate interests in providing an effective and secure service:

2.1  To communicate with you.

2.2  To troubleshoot problems with the Website.

2.3  To complete a transaction that you have initiated.

2.4  To update you on changes to the Website.

2.5  To update you on our services or the services of third parties.

2.6  To administer your account and provide our services to you:

2.7  Create and manage your account.

2.8  Provide you with customer support and respond to your requests.

2.9  Complete your transactions.

2.10   Communicate with you about our services, including order management and billing.

2.11   To help you connect with other users:

2.12   Analyze your profile, activity on the service, and preferences to recommend meaningful connections to you and recommend you to others.

2.13   Show users’ profiles to one another.

2.14   To ensure a consistent experience across your devices:

2.15   Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version, and similar data about your devices to help identify and link them.

2.16   To provide new Tramatch services to you:

2.17   Register you and display your profile on new Tramatch features.

2.18   Administer your account on these new features and apps.

2.19   To serve you relevant offers and ads:

2.20   Administer sweepstakes, contests, discounts, or other offers.

2.21   Develop, display, and track content and advertising tailored to your interests on our services and other sites.

2.22   Communicate with you by email, phone, social media, or mobile device about products or services that we think may interest you.

2.23   To improve our services and develop new ones:

2.24   Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior).

2.25   Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

2.26   To prevent, detect, and fight fraud or other illegal or unauthorized activities:

2.27   Address ongoing or alleged misbehavior on and off the platform.

2.28   Perform data analysis to better understand and design countermeasures against these activities.

2.29   Retain data related to fraudulent activities to prevent recurrence.

3.     Your Data Protection Rights

3.1  Under applicable data protection laws, including the GDPR, you have the right to access, rectify, or erase your personal information, restrict or object to its processing, and request data portability. You also have the right to withdraw consent where consent is the basis of processing. To exercise any of these rights, please contact us at office@tramatch.com.

4.      International Data Transfers

If your personal data is transferred to countries outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your information in compliance with applicable data protection laws in the country of destination for the data to be transferred.

5.     Data Retention

5.1 Tramatch will retain your personal information for as long as we deem it reasonably necessary, in order to fulfil the purpose for which we collected such information. To determine the appropriate retention period of your personal information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, as well as the applicable legal, regulatory, tax, accounting or other requirements.

5.2 How long will Tramatch retain your information?

5.3 It will also depend on the type of account you have at Tramatch and whether your account has been deactivated and/or deleted. For example, if you have created yourself a profile looking for marriage and you have closed your account without the need for any further intervention from us, then the personal information in your account will be fully deleted and anonymized after 2 years. We do have in place a mention of these in our Terms and Conditions when an account goes into archiving and how we retain the information when there has been a breach in our Terms and Conditions policy regarding an account. Therefore, in certain circumstances, we will retain your personal information for a longer period, including in the event of an on-going complaint, or in the context of a criminal, financial or regulatory investigation (or similar), if we consider the retention is needed to protect the health, safety and well-being of those involved at Tramatch or other users and/or third parties, we will retain this information for longer than 2 years, if we reasonably believe there is a prospect of litigation in respect to our affiliation with you.

5.4 Please note, we will, however continue to retain anonymized transactional records and purchase complaint records. If at any point you have any doubts about how we collect, store and retain your personal information and this is not clear enough, then please get in touch via the “contact us” button in our website.

5.5 Your rights regarding your personal information

 In accordance with the applicable law you have the following rights in respect of the personal information you have volunteered to us and that we hold:

a)     Right of access: you have the right to obtain access to your personal information.

b)    Right of portability: you have the right in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use or to request the transfer of the personal information we hold of you to another person. This request should be done in writing.

c)     Right to rectification: you have the right to obtain rectification of any inaccurate and/or incomplete personal information we hold about you without undue delay.

d)    Righ to erase: you have the right in certain circumstances, to requite that we erase the personal information we hold about you, without undue delay if the continued processing of that personal information is not justified.

e)     Right to restriction: you have the right in some circumstances to request that we limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified such as where the accuracy of the personal information is contested by you.

f)     Right to withdraw consent: if you have provided consent to any processing of your personal information you have a right to withdraw that consent (without affecting the lawfulness of our processing prior to you having withdrawn your consent).

g)    Right to object: you have the right, in certain circumstances to object to any processing based on our legitimate interests. You can also object our marketing activities for any reason by clicking the “unsubscribe” link ser out in our marketing communications you receive or toggling your preferences in your account settings.

5.6 Please note the above rights are not absolute, and we reserve the right to refuse requests made either wholly or partly, where exceptions under applicable law apply.

5.7 If you wish to exercise any of these rights, please contact us using the contact details at the end of this privacy policy. You may also want to review, remove or edit some information you have submitted to us by logging into your account on the services.

5.8 you also the right to log a complaint to your data protection authority. If you are in the UL information on how to contact the information commissioner is available at www.ico.org.uk. If you are located in other countries, please see how to obtain further information about how to contact the local data protection authority. If you are located in Europe you can access http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm for further information about how to contact your data protection authority.

5.9 Special categories of personal data
Some of the personal information you provide us, including religion, race, ethnicity, and biometric data (like an image of your face) where used for identification purposes, and certain other information you may choose to provide as part of using the Services (such as information about your politics, philosophical beliefs, health, and sex life) will be treated as special category personal data to which additional protections apply under data protection law.
We process such special category personal data because you have chosen to submit that information to our Services. We will not share this data with anyone other than in accordance with this privacy policy.

6 Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7 Privacy Policy Changes

Tramatch is growing and constantly renewing and reviewing itself. We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you before any material changes take effect, and you will have the opportunity to review the revised policy. Continued use of our services after the changes have been made will constitute acceptance of the new policy.

8 How to Contact Us

If you have questions or concerns about this Privacy Policy or your data protection rights, please contact us at Office@tramatch.com or visit our Contact Us page on our website for more options.